Current Issues
Network Outage: Tuesday the 17th of March 3:00pm - Heversham: We are aware of an issue affecting 25 customers in this area. Engineers are investigating. Fibre damage is suspected. Update: 4:00pm: Fibre damage has been confirmed. The Engineer Team is planning the repair works. Update 4:39pm: Repairs are planned for Wednesday morning. Update Wednesday the 18th of March 9:14am: Engineers are en route to site to commence repairs. Update 11:24am: Engineers have located the break and began repairs on the damaged cable. Update 4:03pm: Engineers have repaired the core cable to restore service, however some services require additional repair work. A team will return tomorrow to complete repairs. Update Thursday the 19th of March 12:05pm: Engineers have been delayed returning to site this morning. They are anticipating returning this afternoon to continue repairs. Update 3:00pm: Engineers are on site. Update 4:05pm: Engineers have begun to restore services that remain affected by yesterday's works. Update: 7:31pm: Services are now restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Planned Maintenance: Thursday the 19th of March 9:00am to 5:00pm - 14 customers in Dolphinholme: These works are to allow for future connections to be built onto our network. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 09:30am: Engineers have arrived on site and are commencing these works. Update 2:30pm: Engineers have completed preparatory works, and have started to restore affected services one by one. Update 3:45pm: Engineers are making good progress in restoring connections, but have experienced complications and will not have restored all services by 4pm as previously advised. It is anticipated that all services will be restored by 5pm. Update 5:00pm: Engineers continue to experience unexpected difficulties in completing these works. Works are ongoing to restore the services that remain affected. Update: 7:33pm: Services are now restored. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Thursday the 26th of March 9:00am to 4:00pm - 9 customers in Tivetshall: These works are to reroute a section of our core network to prevent possible future damage. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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