Current Issues
Network Outage: Tuesday the 14th of April 11:25a.m. - Levens: We are aware of loss of service to 4 customers in this area. Fibre damage has been confirmed. Update 3:55pm: Engineers aim to be on site on Thursday the 16th of April to commence repairs to the damaged fibre.
Emergency Planned Maintenance - COMPLETED: Tuesday the 14th of April 9:00am to 4:00pm - All customers in Gressingham: These works are to repair damaged ducting serving these customers. This outage will cover the whole period and you will be unable to connect to the internet or use your IP phones. Update 4:45pm: These works are now complete. If you experience any further issues please contact us on 01524 555887 option 1 or email helpdesk@b4rn.org.uk.
Distribution Network Status
Planned Maintenance: Thursday the 16th of April 2:30a.m. to 5:00a.m. - B4RN Voice Services: This maintenance is being undertaken by our voice provider's engineering team to perform planned upgrades and optimisation work across core infrastructure supporting the B4RN Voice platform. The outage is not expected to cover the whole period.
Network Maintenance Windows: We normally use Tuesdays and Thursdays – 01:00 to 08:00 – as a maintenance window to perform network operations such as router firmware upgrades, equipment replacement, security updates, minor cable replacements, and other small works with low impact. Occasionally we may plan maintenance at other times for operational reasons. Any major works will be identified above and customers affected will be notified in advance.
An archive of recent outages and planned maintenance can be found here.
For B4RN's Primary DNS please use 5.83.8.8.
For a Secondary B4RN DNS please use 185.201.32.254 or 148.252.16.254. (Norfolk customers please use 194.113.44.254)
For B4RN NTP use ntp0.b4rn.org.uk and ntp1.b4rn.org.uk or 185.201.32.254 and 148.252.16.254 as appropriate for your system.
If you are experiencing a problem not listed on this page please contact our technical support team via email: helpdesk@b4rn.org.uk or phone: 01524 555887 (option 1).
Our engineers are based locally, which means the majority of faults for B4RN customers are resolved either same day or next day, with more than 80% fixed within 2-3 days.
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